This is one of the pages I would make particularly clear because customers want to know when their parcel will arrive and what happens if something goes wrong.
Shipping Policy
At Snackora, we want your order to reach you safely and as quickly as possible.
Once your order has been successfully placed, we begin processing it for dispatch.
Order Processing
Orders are normally processed within [1–2 business days].
Orders placed during weekends or UK public holidays will normally begin processing on the next working day.
During busy periods, promotional events or product launches, processing may take slightly longer. If there is a significant delay affecting your order, we will do our best to keep you informed.
Delivery
Once your order has been dispatched, delivery is normally expected within:
Standard UK Delivery: [5–7 business days]
Please remember that delivery times are estimates rather than guaranteed delivery dates unless a specific guaranteed service has been purchased.
Shipping Charges
Shipping costs are displayed during checkout before you complete your purchase.
You may also offer free delivery when an order reaches a qualifying amount:
Free UK Delivery on orders over £149*.
Only include this sentence if you actually offer free delivery.
Tracking
Where tracking is available, you will receive tracking information after your order has been dispatched.
Please allow some time for the courier's tracking system to update after the parcel has been collected.
Delivery Delays
Occasionally, deliveries can be delayed due to circumstances outside our control, including:
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Courier delays
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Severe weather
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Public holidays
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High-volume periods
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Incorrect or incomplete delivery information
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Events affecting the wider delivery network
If your parcel appears to be delayed, please contact us and we will do our best to assist.
Incorrect Delivery Information
Please check your delivery address carefully before completing your order.
If an order has already been dispatched and the address provided at checkout is incorrect, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the dispatch process.
Damaged Parcels
If your parcel arrives visibly damaged, please contact us as soon as possible.
Where appropriate, please provide photographs of:
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The outer packaging
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The shipping label
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The damaged product
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Any internal packaging
This helps us investigate the issue with the delivery provider and arrange an appropriate solution.
Missing Parcels
If tracking indicates that your parcel has been delivered but you cannot locate it, please contact us.
We may ask you to check safe places, household members or neighbours before we investigate further with the delivery provider.
Important
Nothing in this Shipping Policy is intended to limit or remove any statutory rights you may have under UK consumer law.