Terms of Service
Last updated: 10 September 2026
Welcome to Snackora.
These Terms of Service apply when you use our website or purchase products from us.
By using our website, you agree to comply with these terms.
1. About Snackora
This website is operated by:
Snackora Ltd.
Flat 20, 409 Cheetham Hill Road, Manchester, M8 0PW, United Kingdom
Trading as Snackora.
2. Using Our Website
You agree to use our website lawfully and not to misuse, interfere with or attempt to gain unauthorised access to any part of our website.
We may update, suspend or change parts of the website from time to time.
3. Products
We make reasonable efforts to ensure that product descriptions, images and other information on our website are accurate.
However, product packaging, colours, designs and labels may occasionally differ from images shown on the website.
Product information should always be checked before purchase, particularly where you have allergies, dietary requirements or other product-specific concerns.
4. Product Availability
Products are subject to availability.
If an item becomes unavailable after you place an order, we will contact you and, where appropriate, offer a suitable alternative, refund or other resolution.
5. Prices
All prices are displayed in GBP (£) unless stated otherwise.
We take reasonable care to ensure prices are accurate. If an obvious pricing error occurs, we will contact you before fulfilling the order where appropriate.
Delivery charges, where applicable, will be displayed during checkout.
6. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you should receive an order confirmation.
An order may be cancelled or rejected in limited circumstances, including where:
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A product is unavailable
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There is an obvious pricing or product information error
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We suspect fraudulent or unauthorised activity
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We are unable to fulfil the order for reasons outside our reasonable control
If we cancel an order after payment has been taken, we will arrange the appropriate refund.
7. Payment
Payment must be successfully completed before an order can be dispatched.
We use third-party payment providers to process payments securely.
8. Delivery
Delivery times shown on our website are estimates unless expressly stated otherwise.
Please make sure the delivery address provided during checkout is accurate.
For full information, please see our Shipping Policy.
9. Returns and Refunds
Our Returns & Refunds Policy explains how cancellations, returns and refunds are handled.
Nothing in these Terms removes or limits any statutory consumer rights that cannot legally be excluded.
10. Faulty or Incorrect Products
If you receive a faulty, damaged or incorrectly supplied product, please contact us as soon as possible.
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.
11. Allergens and Product Information
Snackora sells food and drink products.
Although we aim to provide accurate product information, manufacturers can change ingredients, recipes, packaging and allergen information.
Customers with allergies or specific dietary requirements should check the product packaging and current manufacturer information before consuming a product.
If you have a serious allergy, do not rely solely on information displayed on our website.
12. Intellectual Property
Unless otherwise stated, content on this website, including text, graphics, logos, photographs and other materials, belongs to Snackora or is used with permission.
You may not reproduce, copy, distribute or commercially exploit our website content without appropriate permission.
13. Website Availability
We aim to keep our website available and operating properly, but we cannot guarantee that it will always be available or completely free from errors or interruptions.
14. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability that cannot legally be excluded under applicable consumer protection law.
15. Changes to These Terms
We may update these Terms from time to time.
The latest version will be published on this page.
16. Governing Law
These Terms are governed by the laws of [England and Wales / Scotland / Northern Ireland — select the correct jurisdiction], subject to applicable consumer rights.